Online Banking FAQ
Q. What is Online Banking?
A. SCBT’s Online Banking is a way to access your bank accounts wherever you have Internet access. With Online Banking, you can view detailed information on transactions and account balances, pay a bill or person, transfer funds from one account to another, or use the spending chart to see exactly how you are spending your money each month.
Q. Are there certain computer requirements for Online Banking?
A. Yes, SCBT's Online Banking supports the following browsers:
- Apple Safari 4.0
- Apple Safari 5.0
- Apple Safari 5.0 for MAC
- Google Chrome 9.0
- Microsoft Internet Explorer 7.0
- Microsoft Internet Explorer 8.0
- Microsoft Internet Explorer 9.0
- Mozilla Firefox 3.5
- Mozilla Firefox 4.0
- Opera 10.0
- Opera 11.0
Microsoft Windows 7 - 32 bit -All editions
Q. How do I enroll?
A. Click on Enroll Now from the main page at www.SCBTonline.com or click here. If you need assistance please contact us at 1-800-277-2175.
Q. Is Online Banking secure?
A. Yes, Online Banking is secure. With our enhanced online security, you are protected by three levels of security. Each time you login to Online Banking, you are required to have an Access ID and Password. In addition to this you have an authentication image and pass phrase, chosen by you, that will ensure that the site is authentic.
Q. What do I need to do if I continue getting the Security Question even though I have registered my personal computer(s)?
A. Due to different computer settings and the variety of web browsers, there are several solutions to fix a registered computer from displaying the Security Question each time you login. Listed below are the most common solutions. If you need further assistance, please call us at 1-800-277-2175.
Delete your cookies so that a new cookie can be saved on your computer. The way you access cookie settings, or browsing history, may be different depending on which Internet browser you use. We are providing links to the most common browsers below and recommend you follow their instructions for deleting your cookies.
The first time you login to Online Banking after deleting your computer’s cookies, please do the following:
- Answer the security question provided.
- Select “This is a Personal Computer. Register it”.
- Click Submit.
Verify Adobe Flash Player is installed on your computer.
PC users: go to Start/Control Panel/Add or Remove Programs/Change or Remove Programs Tab.
Mac users: Click on the System Preferences icon or click the Apple icon (top left corner of screen) and select System Preferences. Click on the "Software Updates" icon in the System section. This will launch the Software Update window. Next, click the "Installed Software" tab and find each program and verify that you have the latest version.
If you need to install Adobe Flash Player, please visit http://get.adobe.com/flashplayer/?promoid=BUIGP to download the latest version.
Internet Explorer Users
Go to: Tools/Internet Options/ General Tab/under Browsing History. If the Delete browsing history on exit is checked, uncheck it. Click on the Settings button also under Browsing History. Select Every time I visit the webpage under Temporary Internet Files.
Mozilla Firefox Users
Go to: Tools/Options/Privacy tab/Under History. If the Clear History when Firefox closes is checked, uncheck it.
Q. Are there any fees associated with Online Banking?
A. SCBT does not charge a fee to access your accounts with Online Banking.
Q. What if I forget my Online Banking Access ID or password?
A. Contact us at 1-800-277-2175 and we will be happy to assist you.
Q. How do I change my Access ID?
A. For security purposes, you will need to contact our Customer Care Center to make this change. Our personal bankers will be happy to assist you. Please call us at 1-800-277-2175 Monday - Friday 8 AM – 6 PM, Saturday 8 AM - 2PM.
Q. How do I update my email address?
A. Within Online Banking, navigate to the Customer Service tab. Next, click on Account Services. From here you can update your email address.
Q. How do I change my security information (password, authentication image, pass phrase or challenge questions)?
A. Within Online Banking navigate to the Customer Service tab. Next, click on Account Services. From here you can update your information.
Online Banking Features
Q. What is the difference between Express Transfers and Scheduled Transfers?
A. An Express Transfer is a one-time transfer that takes place immediately. A Scheduled transfer is used to set up transfers for a future date. Please note that scheduled transfers may take up to one business day after your scheduled date to process.
Q. Can I export my transactions?
A. Yes. To export, navigate to the Account Activity tab and then click on All Transactions. Next, click the Export Transactions link on the top left side. Select your date range, file type, and Account to export and click Submit. After the file has processed to 100%, click the Download Export button. You will then have the option to open or save your file.
Q. Where can I view copies of posted/deposited checks or deposit slips?
A. Once a check or deposit has cleared, you can access images of the checks or deposit slips under Statements/Documents. These images can be viewed up to 90 days.
Q. If my internet connection is slow, can I turn off the spending chart?
A. Yes. We have a Basic View that does not include the spending chart on the summary page. To change to this setting, simply click on "Switch to Basic View". At any time you can switch back by clicking on "Switch to Enhanced View".