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BillPay FAQ

 


 

Q. How Do I Pay My Bills Online?

A. The first time you use BillPay, you will need to agree to the BillPay agreement and verify your information. Once that is set up, you will be able to follow these simple instructions to pay all of your bills online.

  1. Log in to Online Banking.  
  2. Click BillPay at the top of the screen.
  3. Click Add A Bill.
  4. Set up each payee you would like to have access to within the BillPay system (see instructions below).
  5. Enter in the amount and date of payment next to the company or person you would like to pay. Click Make Payments at the bottom. You will have a chance to review and confirm all payments.

Please note: If you have BillPay set up on multiple accounts, please be sure to select the account you wish to use to pay your bill from the drop-down box in the Payment Center.

Q. How Do I Set Up a Payee?

A. If you are paying a company and you have an account number - search for the company name (or you can enter all information from a current bill). Enter additional information such as account number and mailing address.

If you are paying a company and you do not have an account number - search for the company using a telephone number (or you can enter all information from a current bill). Enter additional information such as account number and mailing address.

If you are paying a person you have two options - mail a check through BillPay or send money electronically. 

To mail a check through BillPay, search for the person using a publicly listed telephone number or enter their name, mailing address and phone number. To pay a person electronically, without knowing any personal information, click here to learn about Popmoney.

Q.  Why are some bills paid immediately and others in 3-5 days?

A.  Some vendors accept payments electronically enabling us to pay them within 1 or 2 days.  Others do not accept electronic payments so a check must be mailed to them.  Depending on the location of where the check is being mailed, it may take 3-5 days for it to be received.

Q.  What are e-bills?

A.  An e-bill (electronic bill) is an electronic version of a paper bill that you can view and pay online.  Receiving e-bills enables you to access your bills anytime through Online Banking, reduces paper clutter and gives you enhanced security by reducing the amount of personal information traveling through unsecured mailboxes.

Q.  How do I know if a vendor offers e-bills?

A.  Once you are logged in to Online Banking and have clicked on BillPay you will see your list of payees.  For those that offer e-bills you will see an icon beside each name.  Click on the icon and follow the steps to start receiving e-bills.

Q.  Can I pay bills from more than one checking account?

A.  Yes you can.  Simply contact our Customer Care Center and one of our personal bankers will be happy to make the change.  You can contact them by calling 1-800-277-2175 Monday - Friday 8 AM – 6 PM, Saturday 8 AM - 2PM.

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