Online Banking

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Frequently Asked Questions

  1. What is Mobile Banking?
    Mobile Banking is a way to access your Online Banking information through your mobile phone. Depending on the type of phone you have you can view balances, transfer funds, pay bills and find a branch or ATM.
  2. Is there a cost for Mobile Banking?
    No, Mobile Banking is a free service. Please remember you must first be enrolled in Online Banking to use Mobile Banking. Message and Data rates may apply.
  3. Do I need Internet access to use Mobile Banking?
    No. We also offer Text Banking. Any mobile phone with texting capabilities can instantly view balances, recent transactions, and locate a branch or ATM.*
  4. Do I need a specific mobile phone to use Mobile Banking?
    • BankAnyTime Mobile App – iPhone** and Android phones only
    • Mobile Internet Browser – Any mobile phone with Internet access
    • Text Banking – Any phone with text capabilities **iPhone 2 and 3G models are not compatible with the BankAnyTime app
      • If I buy a new phone or upgrade, do I need to do anything to my Mobile Banking account?
        Yes, even if your number remains the same.  For security purposes your Mobile Banking enrollment is tied to your specific phone.  To ensure that Mobile Banking will work properly once you’ve purchased a new phone you will need to un-register your old phone and register under your new phone. 
         
        You can do this by logging into Online Banking and clicking on Customer Service then Account Services.  Scroll to the Mobile Banking section, click Manage Devices and choose “Stop using this phone for Mobile Banking” from the drop down box and click “Go”.  Next, click “Add New Phone” and follow the prompts to register your new phone. 
         
        If you receive the following message when attempting to launch the app again, please click the Register button in the top right hand corner. “You registration is no longer valid.  Please re-register your device.”
      • Is Mobile Banking secure?
        Absolutely. Here are a few ways that we keep your information safe.

        Mobile Internet Browser and BankAnyTime Mobile App:
        • 128-bit encryption masks your sensitive information
        • Password is required each time you log in
        • Customer’s authentication image and phrase are displayed to protect against “phishing”
        • Account numbers are masked for your protection
        Text Banking:
        • View accounts by nicknames you set, not account numbers
        • No detailed personal information is sent
      • How do I enroll for Mobile Banking?
        BankAnyTime Mobile App
        1. Go to the App Store (iTunes or Google Play)
        2. Search for SCBT or BankAnyTime
        3. Download App
        4. Login using your Online Banking Access ID and Password
        Mobile Internet Browser and Text Banking
        1. Log in to Online Banking.
        2. Choose Customer Service, then Account Services. Scroll to the Mobile Banking enrollment section and follow the prompts.
        3. After enrolling a text message will be delivered to your phone with instructions on how to activate Mobile Banking.
      • Is software required to be installed on my phone?
        No software is required for Mobile Banking unless you choose to download and install the BankAnyTime Mobile app.
      • Are there any instructions on how to use Mobile Banking?
        Click here to view our Online Demo with step by step instructions.
      • What is my Mobile Banking password?
        The password used for Mobile Banking is the same as the password you use to log in to Online Banking. If you change your Online Banking password, your Mobile Banking password will also change.
      • If I mistype or forget my Mobile Banking password, how do I reset it?
        If you enter your password incorrectly more than one time you will get locked out of your Mobile Banking account. To reset your account, contact us at 1-800-277-2175.
      • Is there a wait period after enrolling?
        No. Once you’ve enrolled and activated the service, Mobile Banking is ready to use.
      • What types of accounts can I access with Mobile Banking?
        You will have access to the same accounts that are viewable through Online Banking including checking, savings, CDs and loans.
      • Can I pay bills through Mobile Banking?
        Yes, through the Mobile Internet Browser or BankAnyTime Mobile App. You can add new payments, as well as view, modify or cancel pending payments. Message and Data rates may apply. Not available with Text Banking.
      • Can I set up new bill pay payee through Mobile Banking?
        No, if you need to change or add a biller you must do this through Online Banking.
      • Can I send money to another person using Popmoney1 through Mobile Banking?
        Yes, using the BankAnyTime Mobile App or Mobile Internet Browser. You can send money, view incoming payments, and view activity. Not available with Text Banking.
      • Can I set up new people to pay using Popmoney1 through Mobile Banking?
        No, if you need to change or add a person in Popmoney you must do this through Online Banking.
      • How do I use text banking?
        After enrollment, you can text the short codes to 96924 to receive information about your accounts.
      • What are the text banking short codes?
        BAL + Account Nickname to get your balance
        HIST+ Account Nickname to get recent transactions
        BRANCH + Address or Zip to find the nearest branch
        ATM + Address or Zip to find the nearest ATM
      • Can I download the BankAnyTime App on my iPad?
        No, the BankAnyTime App is not available for iPads at this time.
      • Is the BankAnyTime App available for Blackberry?
        No, Blackberry users will need to use the Mobile Site or Text Banking.
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